Protect Your Business with a Telephone System Maintenance Contract

Have you ever experienced a significant fault with your business telephone system? If the answer is yes, then you will know just how costly and disruptive to your business this can be. In this article, we explain how a telephone system maintenance contract can help you protect your profits, protect your budget, protect your reputation and, ultimately, protect your business.

Protect your profits

For a great many of us, our business telephone systems are mission-critical. We simply can’t operate without them. So when a major fault occurs, it can bring a business to a standstill. Downtime is a financial nightmare for any company; the longer the period of downtime, the greater the financial losses in terms of wasted employee hours and missed sales opportunities. If you don’t have a maintenance contract, it is likely that you won’t be given priority when it comes to emergency engineers. This could extend the length of downtime and further eat into your profits. If you end up having to wait for replacement parts before a repair can be carried out, your systems will be down for even longer. If you have a maintenance contract, on the other hand, you will benefit from ongoing preventative maintenance work and always be given priority in the event of an emergency engineer being necessary. Your provider will know what system you are using and, therefore, will be likely to be able to repair it much quicker. It is also likely that they will have many parts already in stock, enabling them to carry out the repair in the shortest possible time. Time is money and this can seriously help to protect your profits.  

Protect your budget

Yes, a telephone system maintenance contract is an ongoing cost. But, the good thing about paying a fixed monthly or annual fee for such a service is that it is a predictable expenditure. Your finance department will love you for this. If you don’t have a maintenance contract, you will, of course, enjoy periods with no expense paid for the technical upkeep of your phone system. The trouble is that these periods of reduced expenditure will always be interrupted by periods of high expenditure. When something goes wrong with your phone system, it will cost you a significant amount of money if you don’t have a maintenance contract in place. You will have to pay an emergency engineer call out fee, which alone could run into hundreds of pounds, then the cost of any parts that are needed plus an hourly rate for labour. If yours is a small business, chances are that you won’t have substantial amounts of cash put away for emergencies and so a major telephone system fault could be a disaster for your company. If you have a maintenance contract, on the other hand, you will benefit from ongoing maintenance work which can help to prevent a major system fault occurring, but if a fault does occur, the cost of call out, parts and repair will be covered by the monthly fee you are paying for the contract.

Protect your reputation

A good standard of customer service is expected by consumers and, therefore, vital if you want to attract and retain customers. The fast-paced nature of the society that we live in makes us all a little impatient. When we need to contact a business, we expect them to be available and ready to assist us quickly and efficiently. If you’re experiencing downtime due to a technical fault with your phone system, you will not be able to respond to customers when they try to contact you. This situation can cause significant reputational damage, which can be difficult to overcome. When customers get annoyed because they don’t receive the service they expect from a company, they are often tempted to take their custom elsewhere. In the worst cases, they will also share their experiences with friends and family, potentially losing you more customers in the future. A telephone system maintenance contract can help to protect against reputational damage by ensuring that your phone system is properly looked after and making sure it is repaired in the shortest possible time, should anything major go wrong.

If your business is based in the West Midlands area and you would like to find out more about protecting your business with a telephone system maintenance contract, contact us today.