Cloud Phone Systems

Have you considered switching your business telephone system to a cloud-based alternative? Using VoIP technology, cloud phone systems bring advanced features to your business, whilst reducing operational costs. With all the benefits that cloud phone systems offer, it’s no surprise that businesses are migrating to the cloud in large numbers. In this article, we consider all the benefits of cloud phone systems for those who have not yet made the switch.

Hosted telephony

Cloud phone systems are hosted remotely by a provider. This means that all of the equipment is housed by them and you won’t have any initial capital outlay. Your provider will also be responsible for all ongoing maintenance and support so you will be free from all of the traditional equipment, expensive telephone lines and additional maintenance and support contracts.

Easy installation

Cloud phone systems are much easier to install than traditional business telephone systems, as they don’t require the labour-intensive cabling work. This means that your cloud phone system can be up and running in very little time and you will save a fortune on the cost of installation.

Scalability

Cloud phone systems can be extended easily. Unlike conventional business telephone systems, you won’t need an engineer to install additional lines as they can simply be added instantly through an admin web portal. This will save you a considerable amount of time and money as your business grows and your needs change.

Advanced features

Cloud phone systems allow you to benefit from all of the advanced features of a high-end telephone system, but at no additional cost. Advanced features can benefit your business in several ways. They can help to create a professional image of your company to callers and enhance the level of service you are able to offer your customers. As a result, your customer retention rates will increase and so will your revenue. Having advanced features also helps to boost efficiency and productivity within your organisation, which is a great way to reduce operational costs. Some of the features available with cloud phone systems include:

• Voicemail
• Call transfer
• Call queuing
• Caller ID
• Auto attendant
• Call recording
• Conference calling
• Online call history
• Voicemail to Email
• Do Not Disturb
• Fax to Email
• And many more!

Increased flexibility

Modern businesses require a high level of flexibility from their telephone systems. As workers become increasingly mobile, you need communications infrastructure that can support this. A cloud phone system provides increased flexibility at no additional cost. Your employees will have the flexibility to work from any location and still take calls when they are away from their desks, as mobiles can be used as an extension to your phone system. Cloud phone systems are ideal for businesses that operate across multiple sites, as extensions can be run through to various sites and calls between them can be made free of charge. And if you ever relocate to new premises, your move will be hassle-free because you will only have minimal equipment and you can also keep your existing numbers for business continuity, even if you move to a new area.

Simple budget planning

When you switch to a cloud phone system, you will typically pay a fixed monthly charge for the service. This includes all ongoing maintenance and support, regular system updates and equipment upgrades. As a result, you will no longer have to pay for expensive equipment and additional maintenance contracts. And, you will no longer have to deal with the unpredictable costs involved when things go wrong. So, planning your finances will be much more straightforward and stress-free.

Reduced costs

With a cloud phone system, you will no longer have the expenses associated with a fixed line network. With VoIP technology, call costs are substantially lower because voice calls are made over your internet connection rather than the conventional charge per minute phone lines. Even long distance and international calls cost much less. Operational costs will also be reduced as a result of the efficiency gains that come from the benefit of advanced features. And, you will save money on the cost of equipment as well because you will have no initial capital outlay and won’t have to foot the bill for server upgrades. With everything that’s included, cloud phone systems are an extremely cost-effective option.

If you would like to find out more about cloud phone systems, contact Midland Networks today on 0800 849 8585.